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With every piece of jewelry of your choice!
Be inspired by our collections
Is your order not quite what you expected? Too bad, but no problem returning it. At The Urbanista you always have the option to return your order within 14 days of the invoice date. You must notify us by email within 24 hours of receipt which items you wish to exchange.
NB! Earrings cannot be returned for hygienic reasons.
Returns are quite simple. Send the items including the packing slip and a completed returns form to the address below:
The Urbanista
Hekelstraat 7
1811 BL ALKMAAR
the Netherlands
After receiving your return shipment, the amount will be immediately refunded to the (bank) account / credit card used when placing the order. This takes a maximum of 7 working days.
Please note that The Urbanista will only process returns if they are returned in their original condition including labels & packaging. Damaged and/or used items will be refused and returned.
Both the costs and the risk of shipping are for your own account in the event of a return. Where possible, non-identifiable returns will be returned to the sender and will not be refunded. Always include your return form or a note with your name and order number with your return shipment. Without data we cannot process your return!
You can also return your order free of charge via our store in Alkmaar, otherwise you will pay return costs.
NB! Return costs are your own responsibility, so they will not be reimbursed by The Urbanista provided you return the entire order.
Is your order not quite what you expected? Too bad, but no problem returning it. At The Urbanista you always have the option to return your order within 14 days of the invoice date. You must notify us by email within 24 hours of receipt which items you wish to exchange.
NB! Earrings cannot be returned for hygienic reasons.
Returns are quite simple. Send the items including the packing slip and a completed returns form to the address below:
The Urbanista
Hekelstraat 7
1811 BL ALKMAAR
the Netherlands
After receiving your return shipment, the amount will be immediately refunded to the (bank) account / credit card used when placing the order. This takes a maximum of 7 working days.
Please note that The Urbanista will only process returns if they are returned in their original condition including labels & packaging. Damaged and/or used items will be refused and returned.
Both the costs and the risk of shipping are for your own account in the event of a return. Where possible, non-identifiable returns will be returned to the sender and will not be refunded. Always include your return form or a note with your name and order number with your return shipment. Without data we cannot process your return!
You can also return your order free of charge via our store in Alkmaar, otherwise you will pay return costs.
NB! Return costs are your own responsibility, so they will not be reimbursed by The Urbanista provided you return the entire order.
