Privacy Policy

GENERAL

The Urbanista (“The Urbanista”, “The-Urbanista.com”, “we”, “our”, “us”) respects the privacy rights of its online visitors/customers (“you”, “you”, “your” ) and recognizes the importance of protecting the information collected about them. The Urbanista has a 'Privacy and Cookie Policy' which we use as a guideline for how we collect, store and use the information our visitors give us. The following information is provided by The Urbanista for the peace of mind of our visitors and to enable our visitors to be fully informed of these guidelines. By visiting The-Urbanista.com you accept and agree to the guidelines and practices described in this Privacy and Cookie Policy and our Terms and Conditions.

The Urbanista may use personal information to process your orders, to process payments, to manage your account, and to provide its visitors with a personalized shopping experience.

This Privacy and Cookie Policy does not apply to websites managed by other organizations to which we link and we are not responsible for any personal information sent by you via The Urbanista to these third parties. So always make sure you read the privacy policies of these companies before sharing your personal information with them.

PRIVACY

We are responsible for the processing of personal data as shown in this privacy statement. If you have any questions and/or comments, we can be contacted via the details below.

The Urbanista
Hekelstraat 7
1811 BL ALKMAAR
info@the-urbanista.com

The Urbanista collects personal information in various ways when you place an order or when you register for services offered by The Urbanista. By registering you accept the collection of your personal information by The Urbanista. In order to process your order, check for fraud and complete your order, we must collect and store the following information for each order placed; your name, email, home, shipping and billing address and telephone number.

What do we do with your data?

It is very important to know that we handle your data with the utmost care. We store this data securely and it cannot be accessed by unauthorized persons. Your data will only be used internally at The Urbanista unless it is necessary for us to give this data to someone else. If that is the case, we ensure that they handle it as safely as we do. We use your data for various purposes, such as processing your order and offering appropriate offers that match your wishes.

We do not intend to collect data from website visitors who are 16 years or younger, only if they have permission from their parents or guardian. We cannot check age, so we encourage parents to be involved in their children's online activities. If there are any uncertainties or questions about this, please contact us at info@the-urbanista.com.

The personal information you provide may be shared with fraud detection services and credit check agencies. Where we are legally obliged to do so, we will also provide this information to any relevant legal authority. Shipping information such as your address, email address and telephone number may be shared with courier services. This information is shared to provide you with the best service and will not be passed on by our couriers to third parties for any other purpose.

Credit card and bank details will never be shared with third parties and will only be used to process your order. Credit card details are encrypted and are not visible to The Urbanista employees.

In addition, we collect information about website traffic, wish lists and other commercial information which we use to map consumer patterns which we use for internal research, marketing purposes and to adapt our website to better meet the demands of our consumers. to fulfil.

PROTECTION OF YOUR PERSONAL INFORMATION

The Urbanista does as much as possible to ensure the security, integrity and privacy of information you provide to us. When you place an order or access your account information, we use Secure Socket Layer (SSL) encrypted to protect this information from improper use. In addition, we do as much as possible to ensure that the parties with whom we collaborate and with which we share your data apply the same standards.

ACCESS TO AND ALTERATION OF PERSONAL INFORMATION

If, for any reason, you are concerned that the personal information The Urbanista has collected from you is incorrect, please log in to our website to review and change your personal information.

Only you have access to this personal data through your username and password.

SUBSCRIPTIONS

We apply an unsubscribe policy when it comes to communication via email. When you register via The-Urbanista.com, you have the option to unsubscribe from our email database. The purpose of registration is to collect information to enable you to receive up-to-date information and product offers from us.

By subscribing to our newsletter you consent to receive communications from us via email. However, whenever we contact you by email after this, you will be given the opportunity to unsubscribe from this service by clicking on the unsubscribe button at the bottom of the email. You can also unsubscribe by sending an email to shop@the-urbanista.com.

Subscribers to our newsletter receive email notifications for new products, special offers, events and discounts. These notifications may also include marketing information from The Urbanista subsidiaries, or selected partners.

We never sell your information to third parties for marketing purposes.

Customer service

You can reach us by email, Facebook, Instagram, WhatsApp and by telephone. In order to help you quickly, we look up your details in our system, so that we can answer your question or find a solution as quickly as possible. We also analyze these contact moments so that we can improve our service and serve you even better next time.

Newsletters

To stay informed about the latest collection and best promotions, you can sign up for our newsletters. You can sign up for the general newsletter or boutique-related newsletters so that you also stay informed of events locally. We ask about your interests so that we can send newsletters that meet your wishes and needs. We also ask for your date of birth, so that you receive a nice gift on your birthday. We send the newsletter approximately twice a week, with the exception of (discount) promotions. If you no longer wish to receive newsletters, you can easily unsubscribe.

Promotions & competitions

Would you like to participate in a promotion or competition? Please leave your name and email address so that we can carry out the promotion and declare you as a possible prize winner! Your data will only be used for the relevant promotion unless stated otherwise.

Social media

If you contact us via social media, we will not store any information about you.

Business customers and partners

We also store data of our business contacts, but we handle it with the same care as the data of our other customers. If we carry out an assignment for you, we use the personal data for, for example, a quotation or invoice and to make agreements.

Fraud

We hope to never have to deal with fraud, but if necessary, we use customer data to prevent and combat fraud. If necessary, we must pass on data to government authorities.

(Postpay

If you have succeeded in our webshop and you want to pay for the order, you will enter a secure payment environment to complete your purchase. If you pay with iDeal, your details will be stored in our administration so that we can easily process any returns. Do you prefer to pay with a credit card? You will then be redirected from our secure payment environment to an external payment environment.

If there are unpaid invoices, we will forward your details to a collection agency and/or bailiff who will process further processing.

personal advice

If you visit our webshop or follow us on social media, we would like to keep track of what you like. We are happy to give you personal advice through advertisements on Facebook, for example. We do this using cookies.

Reviews

We like you! We are very happy with reviews and would like to hear if you are satisfied with your purchase. When you leave a review with us, you can choose whether to leave your personal information and whether we can contact you.

Are you curious about the data we have about you or would you like to change or delete something? Then go to your Urbanista account or contact customer service>> shop@the-urbanista.com.